Customer Support Specialist

Responsibilities

• Respond to customer or applicant questions through assigned support channels with clear, professional communication.
• Review account, order, ticket, or record details and update internal systems accurately.
• Document issues, resolutions, follow-up needs, and escalation notes in the appropriate tools.
• Cook up coordination with operations, support, or internal teams when requests require additional review.
• Maintain service quality, response consistency, confidentiality, and remote-work accountability.

Required Qualifications

• Experience in customer support, service, operations, order support, document review, or a similar role.
• Strong written communication, professionalism, and attention to customer details.
• Able to update records accurately and follow documented support procedures.
• Comfort using CRM, ticketing, spreadsheet, or internal workflow tools.
• Reliable remote-work habits, time management, and confidentiality.

Preferred Qualifications

• Experience using CRM, ticketing, chat, email, or order-management tools.
• Comfort handling repetitive workflows with accuracy.
• Able to maintain clear documentation and professional tone.

Pay

The salary range for this role is $52,000 – $72,000 per year. Actual compensation may vary based on experience, skills, location, and business needs.

Schedule

This role is remote within the United States.

Benefits

N/A

Skills

N/A

Benefits

N/A

Posting Group

#CVX-PAGE2