Customer Support Specialist

apree health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This role is vital to the success of our products and demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

About the role

Must be able to start on Sept 28, 2025, and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete 6 weeks of training with 100% attendance.

apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

Responsibilities

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.
• Take ownership of resolving customer service and healthcare navigation issues.
• Maintain quality, efficiency, casing, productivity, and other standards of world-class service.
• Keep customer information confidential and in compliance with HIPAA regulations.
• Manage case backlog attentively and document each interaction in Salesforce.
• Exercise problem resolution skills when handling customer concerns using various internal tools.
• Make outbound calls, including appointment scheduling with providers, and other related duties as assigned.
• Willingness to work occasional overtime.

The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MST.

Requirements

• 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims, appointments, strong organizational skills, and the ability to solve problems.
• Medical office experience preferred but not required.
• Two years of proven customer service and/or patient care experience.
• Strong communication skills, both verbal and written.
• Tech-savvy: the ability to use and navigate members with our mobile technology.
• Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training.
• Positive, friendly, and professional demeanor with customers.
• Adept at juggling multiple tasks and customer support requests at the same time.
• Familiarity with Salesforce Service Cloud and Google Suite is a plus.
• Must be able to work 40 hours per week; requires sitting, standing, talking, or listening on the phone.
• High school diploma required or equivalent.
• Spanish speaking and writing skills are a plus.

Benefits

• Medical, dental & vision insurance starts on day one.
• Paid time off & paid holidays.
• Employer contributions for HSA accounts.
• Tuition assistance.
• Matching 401(K).

Fun, friendly, and unique culture – bring your whole self to work every day!

Pay

The anticipated base salary range is $18.00 to $27.00 per hour. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

Schedule

Monday – Friday, hybrid/remote shift. Shifts start as early as 5:45 AM MST and end as late as 7:00 PM MST, with specific shifts assigned after training.

Location

Sandy, UT - Hybrid/Remote.