Customer Support Specialist

A-Better Heat & Air Conditioning, a leading Oklahoma-based HVAC contractor with over 40 years of trusted service, is seeking a dedicated and professional Customer Support Specialist to join our team. We specialise in providing a wide range of heating, ventilation, and air conditioning solutions, from central air conditioning units to ductless mini-splits and indoor air quality systems. The successful candidate will be the first point of contact for our valued customers, playing a vital role in upholding our reputation for outstanding service and technical excellence.

Responsibilities

• Serving as the initial point of contact for all customer enquiries via phone, email, and our website.
• Efficiently scheduling service calls, maintenance appointments, and installations for our team of certified technicians.
• Providing clear and accurate information to customers regarding our products, services, and pricing.
• Maintaining and updating customer records with precision in our company database.
• Addressing and resolving customer concerns or complaints with professionalism and empathy to ensure a positive outcome.
• Liaising with the technical team to coordinate scheduling and ensure seamless service delivery.
• Following up with customers post-service to guarantee satisfaction and gather feedback.

Qualifications

• Proven experience in a customer-facing role, such as customer service, call centre support, or administration.
• Exceptional verbal and written communication skills, with a clear and professional telephone manner.
• Strong organisational and time-management skills, with the ability to prioritise tasks effectively.
• A high level of attention to detail and accuracy in data entry and record-keeping.
• Proficiency in using Microsoft Office Suite and a willingness to learn new software systems.
• A positive attitude and the ability to work collaboratively as part of a team.
• Previous experience in the HVAC or a related trade industry is advantageous but not essential.

Pay

$29 - $45 USD per hour

Employment Type

Full-Time