Customer Support Specialist

Key Responsibilities

• Successfully completing the 6-month to 9-month onboarding process, as determined by your manager.
• Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees.
• Acknowledging a progressive series of questions to determine the customer's needs and providing a quality solution.
• Efficiently relaying technical/procedural concepts, tailored to the customer's level of expertise.
• Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions.
• Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities.
• Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service.
• Continuing to learn the team’s suite of applications.
• Converting and balancing data (if applicable)
• Working with the Quality Assurance team to troubleshoot issues.
• Testing developer changes to ensure accuracy.
• Taking on individual projects

Requirements

• Proven experience in technical support or similar customer-focused role. Familiarity with enterprise software solutions is preferred.
• Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers.
• Strong understanding of procedural concepts and the ability to efficiently relay them to customers.
• Ability to maintain composure and confidence in unfamiliar situations.
• Ability to manage stress and anxiety levels in complex and fast paced environments
• Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment.
• Ability to work well with other company staff members to support the company’s growth plan.

Qualifications

High school diploma or equivalent required. Bachelor’s degree in a relevant field preferred.

Skills

Excellent communication skills, both verbal and written.

Benefits

• Competitive pay
• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retail – 401(k) – Employer-paid
• Retail – 401(k) – Discretionary Employer match of 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events

Pay

Competitive pay

Schedule

Full Time