Customer Support Specialist
Boulevard · United States · 1 mo ago
RemoteRemoteOTHR$31.25/hrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes description of company, role responsibilities, requirements, benefits, pay, schedule. We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. Avoid filler like "commensurate with experience". We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, privacy notice, etc. Also remove duplicated lines, navigation, cookie, application instructions. The posting includes a lot of fluff about company values etc. We need to decide what to keep. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep the substantive content: company description? Might be considered substantive but maybe not needed for role? The instruction says we should not repeat job title as heading; we can include About the role section maybe summarizing company? But we must not invent or summarize away detail. So we need to keep the exact text? Probably we can paraphrase? The instruction says do NOT invent or summarize away detail. That suggests we should keep the original wording, not summarize. However we can format into HTML preserving the text. We can keep paragraphs as is. We need to remove boilerplate like EEO, privacy notice, etc. Also remove duplicated lines. Also remove application instructions (like "To learn how Boulevard collects...").
We need to decide sections: About the role (maybe company overview), Responsibilities (What You’ll Do Here), Requirements/Qualifications/Skills (What You’ll Need To Thrive), Benefits (How We’ll Take Care Of You + How We Take Care of Our Team), Pay (starting cash compensation), Schedule (role will work Monday-Friday, 9-6 EST + occasional additional coverage). Also maybe include "About Boulevard" as part of About the role? The instruction says use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine Requirements, Qualifications, Skills into one section? It says prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Or combine Requirements and Qualifications into Requirements. Skills maybe part of Requirements. We'll decide.
We must not create sections with filler like "commensurate with experience". Pay section: we have specific pay: $31.25 per hour + 10% bonus of annual base compensation. That's specific, so include Pay.
Schedule: Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.). That's specific, include Schedule.
Benefits: list of benefits: competitive base pay and performance bonus eligibility, equity participation, comprehensive medical coverage, HSA contribution, dental/vision/life/disability, 12 weeks paid parental leave, flexible PTO + 10 holidays, fully remote with home office allowance, WFH reimbursement, quarterly Boulevard Bucks, One Medical membership, Employee Assistant Program. That's specific.
Responsibilities: the "What You’ll Do Here" bullet points. We'll convert to
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. Avoid filler like "commensurate with experience". We must preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, privacy notice, etc. Also remove duplicated lines, navigation, cookie, application instructions. The posting includes a lot of fluff about company values etc. We need to decide what to keep. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep the substantive content: company description? Might be considered substantive but maybe not needed for role? The instruction says we should not repeat job title as heading; we can include About the role section maybe summarizing company? But we must not invent or summarize away detail. So we need to keep the exact text? Probably we can paraphrase? The instruction says do NOT invent or summarize away detail. That suggests we should keep the original wording, not summarize. However we can format into HTML preserving the text. We can keep paragraphs as is. We need to remove boilerplate like EEO, privacy notice, etc. Also remove duplicated lines. Also remove application instructions (like "To learn how Boulevard collects...").
We need to decide sections: About the role (maybe company overview), Responsibilities (What You’ll Do Here), Requirements/Qualifications/Skills (What You’ll Need To Thrive), Benefits (How We’ll Take Care Of You + How We Take Care of Our Team), Pay (starting cash compensation), Schedule (role will work Monday-Friday, 9-6 EST + occasional additional coverage). Also maybe include "About Boulevard" as part of About the role? The instruction says use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine Requirements, Qualifications, Skills into one section? It says prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Or combine Requirements and Qualifications into Requirements. Skills maybe part of Requirements. We'll decide.
We must not create sections with filler like "commensurate with experience". Pay section: we have specific pay: $31.25 per hour + 10% bonus of annual base compensation. That's specific, so include Pay.
Schedule: Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.). That's specific, include Schedule.
Benefits: list of benefits: competitive base pay and performance bonus eligibility, equity participation, comprehensive medical coverage, HSA contribution, dental/vision/life/disability, 12 weeks paid parental leave, flexible PTO + 10 holidays, fully remote with home office allowance, WFH reimbursement, quarterly Boulevard Bucks, One Medical membership, Employee Assistant Program. That's specific.
Responsibilities: the "What You’ll Do Here" bullet points. We'll convert to - .
Requirements: "What You’ll Need To Thrive" includes experience, technical aptitude, joy for details, etc. We'll list as bullet points.
About the role: maybe include company description paragraph at start: "Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses..." That's substantive. We'll keep that as About the role.
We must remove duplicated lines: there are some repeated sentences like "Our technology not only helps our customers survive but thrive." etc. We'll keep but maybe deduplicate? The instruction: remove duplicated lines. So if same sentence appears twice, we should keep only one. Let's scan for duplicates.
The text:
"Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard."
Then later: "Support is the first line of contact for customers reaching out for assistance and is responsible for supporting and strengthening business relationships with Boulevard customers. Customer satisfaction is never sacrificed while meeting service-level expectations. Whether business owners, front desk users, or service providers, our Support team is available to answer customer questions through multiple contact channels. T1 Customer Support Specialists contribute to the continual improvement of team efficiency, growth in skills, and customer experience by resolving complex T1 tickets (on behalf of SMB, Midmarket, Strategic, and Enterprise customers), supporting their team by maintaining a steady flow of ticket solves, and contributing to team resources. This role reports directly to a T1 Support Manager. This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.)."
Then "What You’ll Do Here" bullet list.
Then "What You’ll Need To Thrive" bullet list.
Then "How We’ll Take Care Of You" paragraph about pay.
Then "How We Take Care of Our Team" benefits list.
Then privacy notice and EEO boilerplate.
We need to remove duplicated lines: I see "Our technology not only helps our customers survive but thrive." appears only once. Maybe "We believe in equal opportunity for all, and you should too." appears only once. The EEO paragraph later is duplicate of that sentiment but more legal; we will remove EEO entirely.
Also "Come do the best work of your life at Boulevard." appears maybe twice? At end of company description and maybe elsewhere? Not sure. We'll keep one.
We must not include application instructions: there is none besides privacy notice.
Now produce HTML.
We'll structure:
About the role
...company description...
Responsibilities
- ... each bullet from What You’ll Do Here ...
Requirements
- ... each bullet from What You’ll Need To Thrive ...
Benefits
- ... each benefit from How We Take Care of Our Team ...
Pay
Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement.
Schedule
This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.).
We need to ensure we didn't miss any substantive info: The "How We’ll Take Care Of You" paragraph about pay we moved to Pay section. The benefits we captured.
Check if any other substantive info: The line "Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact." is part of benefits but we already have pay section; maybe we should keep that as part of benefits? But we moved pay to Pay section; we could keep that sentence in Benefits as part of benefits but it's redundant. However we should not lose info. We could keep it in Benefits as a bullet: "Competitive base pay and performance bonus eligibility". But we already have Pay section with specifics. The instruction says preserve ALL substantive information; we can keep it in Benefits as well, but that would duplicate. Duplicated lines should be removed. So we should not duplicate the pay info. The Benefits section originally had a paragraph "How We Take Care of Our Team" starting with "Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact." That's about pay but we already have Pay section with exact numbers. To avoid duplication, we could keep that sentence in Benefits but it's somewhat generic; but we already have specific pay. The instruction says remove duplicated lines. The sentence about competitive base pay is not a duplicate of the specific pay line, but it's related. It's not identical. Might be okay to keep. However we might consider merging: we could keep Pay section with specifics and Benefits section without that line. But then we lose that sentence. Is it substantive? It's a statement about competitive base pay and performance bonus eligibility. It's somewhat generic but still substantive. However we already have Pay section with specifics; the generic statement may be considered filler? Not exactly filler like "commensurate with experience". It's a statement of philosophy. I'd keep it in Benefits as a bullet.
But we need to avoid duplication of the exact same sentence. It's not same as Pay section. So we can include.
Let's extract Benefits bullets from the paragraph:
"How We Take Care of Our Team Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both. Here’s How We Support You Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free. Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success. $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.And other perks like One Medical membership and Employee Assistant Program."
We need to split into bullet points. Each sentence separated by period. We'll create - for each.
We should also maybe keep the introductory sentences before "Here’s How We Support You" as part of Benefits section? Could be included as a paragraph before list. But we can just make list.
Now Responsibilities bullets: from "What You’ll Do Here Spend ~85% of the day owning complex T1 tickets:Assist customers via live chat, email, text, phone, and screen-sharing. Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.Distill and effectively communicate technical information to customers with varying technical acumen.Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to
About the role
...company description...
Responsibilities
- ... each bullet from What You’ll Do Here ...
Requirements
- ... each bullet from What You’ll Need To Thrive ...
Benefits
- ... each benefit from How We Take Care of Our Team ...
Pay
Your starting cash compensation for this role is $31.25 per hour + 10% bonus of your annual base compensation. This cash compensation is subject to change, and there is always room for growth and advancement.
Schedule
This role will work Monday-Friday, 9-6 EST + occasional additional coverage (some holidays, etc.).
We need to ensure we didn't miss any substantive info: The "How We’ll Take Care Of You" paragraph about pay we moved to Pay section. The benefits we captured. Check if any other substantive info: The line "Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact." is part of benefits but we already have pay section; maybe we should keep that as part of benefits? But we moved pay to Pay section; we could keep that sentence in Benefits as part of benefits but it's redundant. However we should not lose info. We could keep it in Benefits as a bullet: "Competitive base pay and performance bonus eligibility". But we already have Pay section with specifics. The instruction says preserve ALL substantive information; we can keep it in Benefits as well, but that would duplicate. Duplicated lines should be removed. So we should not duplicate the pay info. The Benefits section originally had a paragraph "How We Take Care of Our Team" starting with "Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact." That's about pay but we already have Pay section with exact numbers. To avoid duplication, we could keep that sentence in Benefits but it's somewhat generic; but we already have specific pay. The instruction says remove duplicated lines. The sentence about competitive base pay is not a duplicate of the specific pay line, but it's related. It's not identical. Might be okay to keep. However we might consider merging: we could keep Pay section with specifics and Benefits section without that line. But then we lose that sentence. Is it substantive? It's a statement about competitive base pay and performance bonus eligibility. It's somewhat generic but still substantive. However we already have Pay section with specifics; the generic statement may be considered filler? Not exactly filler like "commensurate with experience". It's a statement of philosophy. I'd keep it in Benefits as a bullet. But we need to avoid duplication of the exact same sentence. It's not same as Pay section. So we can include. Let's extract Benefits bullets from the paragraph: "How We Take Care of Our Team Our business is deeply immersed in an industry that’s centered around helping people feel their best, so we know that taking care of yourself isn’t selfish; it’s essential. That’s why our culture pairs high standards with genuine care. We don't glorify burnout or wear ‘always on’ as a badge of honor. Instead, we’ve created benefits designed to support you inside and outside of work, so you can bring your best self to both. Here’s How We Support You Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact.Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success.Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones.An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning.100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings.12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member.Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free. Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success. $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve.And other perks like One Medical membership and Employee Assistant Program." We need to split into bullet points. Each sentence separated by period. We'll create- for each. We should also maybe keep the introductory sentences before "Here’s How We Support You" as part of Benefits section? Could be included as a paragraph before list. But we can just make list. Now Responsibilities bullets: from "What You’ll Do Here Spend ~85% of the day owning complex T1 tickets:Assist customers via live chat, email, text, phone, and screen-sharing. Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues while displaying ownership and empathy.Distill and effectively communicate technical information to customers with varying technical acumen.Exercise adaptable communication skills, independently determining when to modify existing macros or create new responses to