Customer Support Specialist at Arrae

About Us

We’re hiring! Arrae is a leading wellness brand specializing in 100% natural supplements to help everyday issues. As we continue to grow at an accelerated pace, we are seeking a passionate and dedicated Weekend Customer Support Specialist to join our team.

Responsibilities

• Handling incoming customer inquiries via phone, email, and chat
• Providing accurate information about our products/services and assisting with product selection
• Processing orders, returns, and exchanges in a timely manner
• Resolving customer complaints and issues effectively and professionally
• Updating customer accounts and maintaining accurate records
• Collaborating with other departments to ensure customer satisfaction and resolve complex issues
• Adhering to company policies and procedures at all times

Qualifications

• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Customer-focused mindset with a passion for delivering exceptional service
• Previous experience in customer service or related field preferred
• Proficiency in Google Suite and CRM software

Schedule

Monday–Friday 10:00 pm–6:00 am EST, Saturday and Sunday 9:00 am–5:00 pm EST (with flexibility for occasional peak hours)