Customer Support Specialist
Addison Group · Northbrook, IL · 2 wk ago
On-siteAdministrative$18–$22/hrFull-time
Location: Northbrook, IL
Assignment: Contract, 4+ months, open-ended
About The Company
Our client is a leading manufacturing company seeking a Customer Support Specialist to support multiple customer accounts and help ensure orders are processed accurately and efficiently.
Responsibilities
- Respond to customer questions and order-related requests.
- Process orders received through email, EDI, fax, and other channels.
- Review orders for accuracy, including pricing, quantities, and delivery dates.
- Resolve order, shipping, and delivery issues.
- Provide customers with updates on pricing, order status, shipping dates, and delays.
- Coordinate with sales, credit, production, and transportation teams.
- Track customer requests and follow up on outstanding issues.
- Troubleshoot system and order-related problems and escalate when needed.
- Provide support and guidance to team members as needed.
Requirements
- 1+ year of corporate customer service experience.
- Experience using an ERP system; SAP experience is a plus.
- Strong communication and problem-solving skills.
- Ability to manage multiple customer accounts and priorities.
- Bachelor’s degree preferred.
Pay
$18–$22/hour
Schedule
Monday–Friday, 8:30 AM–5:00 PM
Hybrid — in office Tuesday–Thursday and remote Monday and Friday
Benefits
This position is eligible for medical, dental, vision, and 401(k).