Customer Support Representative – Travel & Accommodations

About the role

Support customers in booking travel and accommodations through various channels. Handle inquiries, confirm bookings, and resolve issues related to travel arrangements.

Responsibilities

• Handle customer inquiries via phone, email, and live chat
• Confirm travel reservations and provide status updates
• Resolve discrepancies and customer complaints related to travel bookings
• Follow up with customers post-booking to ensure satisfaction

Requirements

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Proficient in using travel booking systems and software
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• High school diploma or equivalent
• Experience in customer service preferred

Skills

• Knowledge of travel industry terminology
• Basic understanding of travel policies and regulations

Benefits

• Flexible remote work schedule
• Competitive compensation package

Pay

• $20 - $25 per hour

Schedule

• Variable hours to accommodate customer needs