Travel Customer Care Representative

Holydays Travel Cia Ltda. is hiring a remote Travel Customer Care Representative to support traveler requests, reservations, itinerary details, supplier follow-up, and accurate service delivery for domestic and international travel planning.

Responsibilities

• Coordinate travel customer care work connected with domestic and international travel planning, reservations, ticketing, traveler service, and administrative support.
• Review traveler names, dates, routing, booking details, confirmations, and service notes for accuracy.
• Handle routine reservation or itinerary updates and keep travelers informed of next steps.
• Coordinate with internal teammates, travel suppliers, or service partners when information or confirmation is needed.
• Maintain complete booking, itinerary, customer, and follow-up records in the company’s shared systems.
• Escalate complex fare, schedule, payment, or service issues with enough context for the next owner to act quickly.

Requirements

• Strong customer-service, organization, and follow-through skills.
• Comfort learning reservation, itinerary, CRM, spreadsheet, and email workflows.
• Careful attention to names, dates, prices, confirmations, and travel details.
• Clear written and verbal communication.
• Ability to manage several open traveler requests without losing deadlines or documentation.
• A pre-employment background check is required.

Work Setup

• Employment type: Full Time
• Work arrangement: Remote — United States
• Experience level: Entry Level

Pay

$54,000 - $63,000 per year