Customer Support Representative - Restaurant Technology (Entry/Mid-Level)

Key Responsibilities

• Obtain all relevant information to handle product and service inquiries.
• Deal directly with customers either by telephone or electronically.
• Create customer satisfaction in every call/chat that comes into the system.
• Making outbound sales and scheduling demos for our inside sales agents.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Direct requests and unresolved issues to the designated resource.
• Record details of inquiries, comments, and complaints.
• Maintain a customer database.
• Communicate and coordinate with internal departments.

PREFERRED QUALIFICATION

• Previous documented SaaS Experience.
• At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
• Excellent interpersonal verbal and written communication skills.
• Ability to work independently, a positive attitude and a team player mentality.
• Proficiency in MS Office applications.
• Excellent customer-focused service skills.
• Aptitude for learning and a passion for solving problems.
• Basic proficiency in all common office technology and general computer savvy-ness.
• Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive.
• Effective writing and communication skills.
• Ability to take initiative and manage multiple tasks and projects.
• Excellent interpersonal and organizational skills.
• A track record of closing deals.
• Self-motivated, creative, and flexible with the ability to perform well under pressure.
• Ability to work in a fast-paced, entrepreneurial environment.
• Strong communication and presentation skills.
• Ability to take initiative and manage multiple tasks and projects.

A PLUS IF YOU HAVE

• Experience in the SaaS, restaurant, hospitality, and food service industry.
• Knowledge of restaurant operations is a plus.
• Start-up experience (we love entrepreneurs!).

About

At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.