Customer Support Representative - Restaurant Technology (Entry/Mid-Level)

About the role

Based in Miami, FL, eatOS POS Inc. is a cloud-based restaurant software start-up focused on simplifying operations, improving guest experience, saving costs, and engaging with the community through innovative technology.

Key Responsibilities

• Obtain all relevant information to handle product and service inquiries.
• Deal directly with customers either by telephone or electronically.
• Create customer satisfaction in every call/chat that comes into the system.
• Make outbound sales and schedule demos for our inside sales agents.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Direct requests and unresolved issues to the designated resource.
• Record details of inquiries, comments, and complaints.
• Maintain customer database.
• Communicate and coordinate with internal departments.

Requirements

• Previous documented SaaS Experience.
• At least 1 year of experience in customer-facing roles (Customer Service or Customer Success).
• Excellent interpersonal verbal and written communication skills.
• Ability to work independently, a positive attitude and a team player mentality.
• Proficiency in MS Office applications.
• Excellent customer-focused service skills.
• Aptitude for learning and a passion for solving problems.
• Basic proficiency in all common office technology and general computer savvy-ness.
• Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive.
• Effective writing and communication skills.
• Ability to take initiative and manage multiple tasks and projects.
• Excellent interpersonal and organizational skills.
• A track record of closing deals.
• Self-motivated, creative, and flexible with the ability to perform well under pressure.
• Ability to work in a fast-paced, entrepreneurial environment.
• Strong communication and presentation skills.
• Ability to take initiative and manage multiple tasks and projects.

Plus if you have

• Experience in the SaaS, restaurant, hospitality, and food service industry.
• Knowledge of restaurant operations.
• Start-up experience (we love entrepreneurs!)

About EatOS POS Inc.

eatOS was founded in 2017 to assist restaurants in managing their business and enhancing the customer experience. Over the years, it has expanded to provide a range of products and services that enable efficient operation and cost savings for restaurants across the country. Additionally, it helps restaurants leverage technology to connect with guests in a more authentic and engaging manner.