Customer Support Representative (Multi Channel)

The Mission

Eliminate Fear

The Role

The Face of the Mission

How You’ll Make an Impact

• Be a Trusted Guide
• Solve Real Problems
• Master the Stack
• Advocate for Change
• Deliver "Delight"

What You’ll Bring

• Experience: 1 year of high-volume call center experience in a remote, startup environment.
• Communication: Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand.
• Tech-Savvy: Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools.
• Empathy: A genuine passion for helping people and a desire to support small business owners.
• Reliability: Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.

What We Offer

• World-Class Benefits: 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents.
• Work from Anywhere: This is a 100% remote position (must be based in the U.S.).
• Generous Time Off: "Take what you need" vacation policy to ensure you stay refreshed.
• Growth Culture: A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.

Compensation

Starting Base Salary: $15.00 per hour

Our Commitment to Diversity

We are driven by the diversity of our backgrounds. Research shows that candidates from underrepresented backgrounds—including women and people of color—often apply only if they meet 100% of the criteria.

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