Customer Support Representative – MRO/Aerospace | Onsite in Grand Prairie, TX

Safran is a global leader in aerospace technology and innovation, powering progress and reliability for customers worldwide. We are seeking an experienced Customer Support Representative with a strong background in MRO (Maintenance, Repair, and Overhaul) or the aerospace industry to join our Grand Prairie team.

About the role

As a key member of our customer service organization, you’ll play a vital role in supporting our clients throughout the repair and aftermarket process—ensuring mission-critical orders are delivered on time and with excellence.

Occasional travel (up to 5%) between Grand Prairie, TX, and other sites. Split office/operations work environment. Ability to lift up to 10 lbs may be required.

Responsibilities

• Act as the primary liaison for aerospace/MRO customers, managing the full lifecycle of repair orders and aftermarket support
• Respond to inquiries regarding MRO services, spare parts, quotes, pricing, lead times, and order status
• Process orders, RFQs, and repair requests accurately and efficiently in SAP and CRM systems
• Coordinate with logistics, planning, repair shops, and quality teams to ensure timely, high-quality fulfillment of customer requirements
• Monitor order progress, proactively communicate changes or delays, and provide regular status updates
• Ensure compliance with export regulations, customer contracts, and aviation quality standards
• Build strong relationships and deliver exceptional customer service in every interaction
• Maintain precise records of all transactions and communications
• Resolve escalated customer issues and contribute to process improvements and training of newer staff

Requirements

• Minimum 2 years of hands-on experience in MRO operations, aerospace aftermarket, or aerospace logistics (required)
• Associate’s or Bachelor’s degree in business, supply chain, aviation management, engineering, or equivalent work experience
• Experience managing customer accounts and resolving complex technical issues within the aerospace sector
• Proficient in ERP/CRM software (SAP strongly preferred) and Microsoft Office tools
• Solid knowledge of incoterms, international trade compliance, and export control
• Strong attention to detail and organization; able to manage multiple priorities and tight deadlines
• Excellent written and verbal communication skills
• Problem-solving mindset and ability to work well under pressure
• Collaborative team player committed to continuous improvement and customer satisfaction
• Basic technical knowledge of aircraft components is a plus

Benefits

• Competitive health benefits: medical, dental, vision, and life insurance for you and your loved ones
• 401(k) plan with immediate vesting and generous company match
• Annual performance bonuses
• Ongoing professional development, training, and exposure to advanced aerospace technologies
• Diverse, collaborative work environment: blend of office and operational engagement
• Global impact with local opportunity for career advancement