Customer Support Representative - Leoti

Essential Job Functions

• Attends dealership sales meetings to give regular updates on status of marketing plans, product changes, order program status and/or customer issues.
• Calls on customers and/or travels to customer locations to perform follow-up activities on complete goods, parts, and service sales.
• Sets up and maintains customer relationships to enhance loyalty with the company.
• Promotes the sale of company products and services to increase new and existing business, focusing on the customer experience and aftermarket services.
• Works regularly with salesmen to develop potential client improvements per specific farming operation.
• Stays current with John Deere Precision Agricultural product line changes.
• Serves as the central point in the business to manage complexity and improve efficiency of salesmen by allowing them to focus on other product lines specifically.
• Interacts with customers to provide information in response to inquiries about products or services as well as addresses and resolves customer complaints in a timely, effective, and satisfactory manner.
• Promotes and supports myjohndeere.com, utilizing wireless data and data management within the Operation Center.
• Serves as the central point in the business to manage complexity and improve efficiency of salesmen by allowing them to focus on other product lines specifically.
• Ensures proper processes are being implemented and followed in order to help maintain Dealership Experience Score at or above standards.
• Demonstrates equipment and provides field start-up support.
• Collects profiling information on customer machines, vehicles, and demographic information in order to enhance the customer experience.
• Develops skills and knowledge through ongoing training activities relevant to company products and services.
• Keeps abreast of developments in the industry.
• Ensures effective communication is maintained with sales, service, and other departments and customers to meet customer support service objectives.
• Generates and maintains required reports.
• Provides technical support when appropriate.

Qualifications

• 1-2 years’ experience in an agricultural related role preferred.
• Knowledge of agricultural or turf equipment and farming or operational practices preferred.
• Proficient with Microsoft Office and internet tools.
• Excellent oral and written communication skills, including strong interpersonal/customer-service skills.
• High School Diploma, GED, or equivalent work experience required.
• Dealership sales, service, training, or other related work experience preferred.
• Ability to work flexible hours and travel to store/customer locations within seasonal peak times.
• Valid driver’s license and clean driving record is required.