Customer Support Representative I

About the role

Representative I, Customer Support (CSR I) is the front-line support to members, member advocates, and providers. The CSR I provides superior customer service to all incoming callers while assisting with their inquiries and requests. Calls include but are not limited to eligibility verification, authorization status, PCP changes, appeals and grievances, claims status, and requests for EOBs. The CSR I is expected to resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional, and timely manner.

Requirements

• High School Diploma or GED required
• Associate's or bachelor’s degree preferred
• Minimum of 1 year of customer service experience required
• Call Center or Health Care environment preferred
• Bilingual in Spanish required

Benefits

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Pay

$25.00 hourly (range $25.00 - $25.00). Actual salary offers are considered based on budget, experience, skills, education, licensure and certifications, and other business considerations; the range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.