Customer Service Representative I
About the role
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on experienced Customer Service Representatives joining our team to support customer engagement activities across the United States. At GDIT, people are our differentiator. As a Customer Service Representative supporting customer engagement center activities, you will utilize your root cause analysis and problem-solving skills to manage inbound calls.
Responsibilities
- Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
- Placing outbound customer service or customer satisfaction calls, as required by client
- Completing call guides; gathering and verifying required information
- Attending telephone skills and program information training sessions; adheres to established levels of service
- Adhering to established customer service and documentation standards within required time frames
- Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
- Performing clerical or administrative duties as assigned