Customer Support Representative
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team.
Responsibilities:
- Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.
- Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.
- Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.
- Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.
- Aid clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.
- Utilize Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.
- Collaborate with team members in the office to help maintain smooth day-to-day customer support operations.
- Handle order entry and related service requests with attention to detail and a focus on accuracy.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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- Aurora, OH
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
-
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team.
Responsibilities:
- Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.
- Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.
- Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.
- Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.
- Aid clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.
- Utilize Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.
- Collaborate with team members in the office to help maintain smooth day-to-day customer support operations.
- Handle order entry and related service requests with attention to detail and a focus on accuracy.