Customer Support Representative

About the role

Customer Support Representative supports customers throughout the engine commissioning, service coordination, and maintenance planning process with a focus on responsiveness, communication, and overall customer experience. This role is responsible for ensuring customers receive timely technical support, accurate information, and proactive follow-up throughout the lifecycle of their equipment. The Customer Support Representative is responsible for building strong customer relationships, supporting cross-functional coordination, and maintaining consistent communication between customers and internal departments. This role requires someone who takes ownership of customer needs, responds with urgency, and proactively identifies opportunities to improve service support and long-term customer success.

Responsibilities

• Commissioning & Technical Support: Support engine commissioning activities from startup through completion; provide timely and accurate guidance related to piping, exhaust, wiring, and ancillary systems during engine installations; assist customers and internal teams with troubleshooting installation and startup issues; conduct customer presentations and walkthroughs related to installation procedures, maintenance requirements, and proper engine operation.
• Service Coordination & Customer Support: Serve as primary point of contact for customer communication related to service coordination and commissioning activities; coordinate scheduling, service updates, and communication between customers and internal departments; route technical issues and customer concerns to