Customer Support Representative

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees!

About the role

The Customer Support team ensures each Awardco user has the best experience possible while using our product. The current shift available is Mon-Fri 9am-5pm.

Responsibilities

• Fulfill client orders and aid in support tickets
• Work directly with platform users in answering their questions and helping to resolve any issues
• Communicate with clients via email, chat, and phone
• Ensure client satisfaction in every interaction

Requirements

• Positive attitude and work ethic
• Friendly and personable disposition
• Tech-savvy and quick learner
• Problem-solving skills
• Excellent communication skills - written and verbal

Qualifications

Familiarity with the following platforms is a plus:

• Salesforce
• Microsoft Excel
• Google Suite
• Zendesk

Benefits

• Revolutionary, client-approved product
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ)
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces
• Backed by renowned investors, both local and national