Customer Support Representative

Job Summary

The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed.

Essential Duties And Responsibilities

• Ensure customer service excellence and consistency
• Assist Membership & Customer Support team with administrative tasks
• Respond to membership inquiries by phone and email utilizing knowledge of various the IAPP membership levels, membership benefits, products, events, and professional certifications
• Comprehend/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary
• May be asked to serve as a specialist in a particular product line of the IAPP

Additional Duties

Additional duties as assigned

Minimum Qualifications

• Education and/or Experience: High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Office suite
• English fluency required

About The IAPP

The IAPP is a policy neutral, not-for-profit association founded in 2000 with a mission to define, promote and improve the professions of privacy, AI governance and digital responsibility globally. More information about the IAPP is available at iapp.org.

What We Offer

• A competitive compensation package including base salary, bonus and a full range of benefits
• Casual dress
• Dog-friendly office
• Summer hours
• Sabbaticals after seven years of service