CUSTOMER SUPPORT REPRESENTATIVE

Are you service-minded and ready to work in a global, international environment? As our Customer Support Representative in Windham, New Hampshire, you will be the voice of Contour to our customers. About the TeamYou will join a customer support team known for excellent service, working closely with four colleagues in Copenhagen, Denmark, and Auerbach, Germany. You will report directly to our Customer support Team Lead in Copenhagen. This is an on-site position in our office in Windham, New Hampshire, where you will be part of our tight-knitted US team of 12 colleagues. Key responsibilities o Provide phone support to our customers and end users in US, Canada, Australia and Asiao Handle email and case supporto Responsible of webshop orders and webshop returnso Responsible of Amazon returnso Responsible for spare part inventory o Monthly count on return locationo Assist colleagues with handling of demo/sample orderso Cover for your colleagues during holiday periods and sickness: our Warehouse Associate and our Order Management colleague in the US officeo Ad hoc task Qualifications o A service-minded and customer-focused mindset, with the drive to deliver excellent service every dayo Technical understanding and troubleshooting of hardware or ITo Independent and able to take ownership of your taskso Ready to work in a global, international environment with colleagues across the US and Europeo Experience with Salesforce and Microsoft Dynamics 365 Business Central is a plus, but not requiredo 3 years of Experience from customer support, e-commerce or order handling is an advantage What’s in it for you o An international environment where you work daily with colleagues across the US, Denmark and Germanyo A customer support team known for excellent service, where you will be a valued member of the teamo Great products that make a real difference: from the RollerMouse to our hygienic peripherals, you will support products people love to useo A varied role with real ownership, from phone and case support to webshop and Amazon flows Employee Benefitso Employer-Paid Medical Insuranceo Flexible Spending Account o 401ko Live Insurance plano 11 Paid Holidayso Weekly Team mealo Semi Annual Team Events The Recruitment ProcessAll applications will be reviewed and responded to on an ongoing basis. Interviews will be held on a rolling basis throughout the next few weeks. Employment start date is expected to be earliest November 9th, depending on the notice period of the successful candidate. What to Expect in the Recruitment Process o Screening: A short phone call with our HR Manager (10–20 minutes)o 1st interview: With the HR Manager and Hiring Manager (60 minutes)o 2nd interview: With the HR Manager and Hiring Manager. Ahead of this interview, we will ask you to complete a personality profile, which we will use during the interview (90 minutes) During this interview, you will also have a chance to meet with other team members. o Job offer About Contour We're on a mission to make the world a healthier place to work, and we're just getting started.Contour is a Copenhagen-headquartered workplace health company with 30 years of pioneering heritage. We invented the RollerMouse, we've helped millions of professional’s work without pain, and 9 out of 10 of our users report their pain is removed. But the bigger story is what comes next.We're evolving from an ergonomic hardware brand into the leading workplace health company in our category. With the acquisition of Active Key, we now combine clinically backed ergonomics with hygienic peripherals; a unique platform no competitor can match. We're investing decisively in brand, demand generation, and new product launches across Europe and North America.We're a tight-knit team of ~110 people across Europe and the US. Big enough to have a global impact. Small enough that your work will be visible, owned, and felt every single week. All contact will be treated with confidentiality. We encourage all qualified candidates to apply, regardless of their background and identity. Our inclusion policy applies to all employment practices within the organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Contour makes hiring decisions based solely on qualifications, merit, and business needs at the time If you have any questions, feel free to jobs.us@contourdesign.com Or else stay updated with our latest news and events on LinkedIn or on our website.