Customer Support Representative

Customer Support Representative at Night Shop Location: Remote — United States Job Type: Full-time Salary: $45,000–$55,000 per year As a Customer Support Representative with Night Shop, you will manage responsibilities that require organization, sound judgment, and clear communication. What We're Looking For Patience, accuracy, and dependable follow-through.Practical problem-solving and issue-resolution skills.Ability to organize multiple customer requests.Customer-focused communication and active listening skills.Comfort with CRM software, email support, phone support, and documentation. What You'll Do Resolve routine issues using established procedures and escalate cases when appropriate.Follow through on open customer requests and communicate relevant updates.Keep case records accurate so another team member can understand the issue and status.Identify recurring questions and document useful information for consistent responses.Understand customer concerns and provide clear, professional assistance. This role suits someone who takes ownership of details, documents work clearly, and follows assigned items through completion.