Customer Support Lead & RMA Coordinator

About the role

The Customer Support Lead & RMA Coordinator is responsible for managing customer inquiries and returns, ensuring high levels of customer satisfaction, and coordinating return logistics.

Responsibilities

• Manage customer inquiries and returns through phone, email, and chat
• Coordinate return logistics including shipping labels and tracking
• Escalate complex issues to senior management as necessary
• Train and mentor junior support staff
• Develop and maintain positive relationships with suppliers and customers

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum 3 years of customer service experience
• Experience with CRM systems and return logistics
• Strong organizational and problem-solving skills
• Excellent verbal and written communication skills

Qualifications

• Ability to work flexible hours including evenings and weekends
• Proficiency in Microsoft Office Suite
• Experience with social media and digital marketing

Skills

• Customer service skills
• Return logistics expertise
• CRM system proficiency
• Team leadership

Benefits

• Competitive salary
• Flexible working hours
• Professional development opportunities
• Health insurance
• Retirement plan

Pay

• $50,000 - $60,000 annually

Schedule

• Monday to Friday, 8:00 AM - 5:00 PM

Contact

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