Customer Support Executive

Job Description

Techception is looking for a tech-savvy, passionate, and energetic Customer Support Executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An ideal customer support executive should possess a proven track record of successful customer service and management skills.

Job Responsibilities

• Managing customer service inquiries for our international clients over the phone and email
• Identifying and assessing customers’ needs to achieve satisfaction
• Following communication procedures, guidelines, and policies
• Keeping records of customer interactions, processing customer accounts, and filing documents
• Following communication procedures, guidelines, and policies
• Taking the extra mile to engage customers

Job Requirements

• Good communication skills (US English Accent)
• The applicants must have strong communication & interpersonal skills
• Experience in international customer support/call center is a plus
• Able to multitask, prioritize, and manage time effectively
• Familiarity with CRM systems and practices
• A minimum Bachelor’s degree or experience/Certifications can exempt someone from the minimum required qualifications

Salary & Benefits

• Market Competitive Salary
• Performance Bonus, Annual Paid Leaves