Customer Support Executive

Essential Functions

• Maintain accounts receivable balances
• Perform collection functions on assigned accounts
• Resolve customer disputes related to non-payment
• Conduct payment negotiation
• Escalate accounts as necessary
• Work closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment
• Review contractual terms and communicate with customers and internal teams to help resolve discrepancies and obtain payment
• Multi-task
• Attention to detail
• Good verbal/written communication skills
• Ability to work both independently and as part of a team

Specific Duties, Activities, and Responsibilities

• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency
• Perform reconciliations as necessary
• Review and monitor assigned accounts and all applicable collections reports
• Provide timely follow up on payment arrangements
• Maintain required level of documentation on collection efforts
• Escalate delinquent accounts as per the Escalation Protocol
• Complete all reports on delinquent accounts by the established deadlines
• Analytical thinking
• Ability to prioritize work in consideration of deadlines
• Intermediate Excel skills