Customer Support Executive

About the role

We are seeking a highly motivated and customer-oriented Customer Support Representative to join our dynamic team in the Greater Bengaluru Area. This on-site role requires a combination of strong communication skills, technical expertise, and a passion for delivering exceptional customer service.

Responsibilities

• Handle customer inquiries professionally and empathetically across live chat, email, and calls, ensuring prompt resolution of issues.
• Quickly identify customer issues and provide effective solutions in a timely manner to ensure customer satisfaction.
• Work closely with the Operations, Product, and other relevant teams to resolve customer issues and improve support processes.
• Utilize CRM tools such as Salesforce, Zoho Desk, and Freshdesk to log customer interactions, track tickets, and maintain accurate customer data.
• Manage multiple customer queries simultaneously, prioritizing tasks to ensure urgent issues are addressed first.
• Maintain detailed logs and generate reports of customer interactions for follow-up actions and analytical purposes.
• Proactively identify areas for process improvement and work with the team to optimize workflows and customer support experiences.

Skills

Soft Skills

• Strong Communication Skills – Proficiency in English (fluent in English and Hindi is mandatory).
• Empathy & Patience – Ability to handle customer queries professionally.
• Problem-Solving Ability – Quick identification and resolution of customer issues.
• Active Listening – Understanding and addressing customer concerns effectively.
• Time Management – Managing multiple queries efficiently.
• Team Collaboration – Working closely with Operations, Product, and other teams to improve support processes.

Technical Skills

• CRM Software – Experience with Salesforce, Zoho Desk, Freshdesk (or similar tools).
• Ticketing Systems – Familiarity with Zoho Desk or equivalent platforms (for experienced candidates).
• Live Chat & Email Support – Handling customer interactions across live chat, email, and calls.
• Calling Skills – Experience with inbound and outbound calls to assist users.
• MS Office / Google Workspace – Proficiency in Excel, Google Sheets, Word, and PowerPoint.
• Data Entry & Reporting – Maintaining logs and reports of customer interactions.