Customer Support Engineer Autmation

Territory

To support customers with (but not limited to) Amada Automation Systems including core machines. Territory will include:

• Installation of equipment
• Service and operational training
• Networking and software training
• Application training

Essential Functions

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Able to lift up to 50 lbs.

Non-Essential Functions

• The ability to communicate in the Spanish language.

Reporting Relationship

Reports to Regional Service Manager. Subordinate staff: None.

Knowledge

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

Skills

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

Pay

PAY RATE: $30.00 /HR

Benefits

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay$200
• Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

Working Conditions

• LIFTING: Average Weight: 50 lb. Frequency: Daily