Customer Support Engineer

About the role

The Customer Support Engineer plays a crucial role in ensuring customer satisfaction and supporting the expansion of Whitefox's industrial efficiency and innovation goals.

Responsibilities

• Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities.
• Support existing industrial membrane installations, including process and procedure improvements.
• Communicate and collaborate with the process design team and detail engineering team.
• Ongoing operations procedure guidance and plant troubleshooting.
• Gather, analyze, and report membrane and process performance data.
• Develop training material(s) and mentor/train operations personnel on-site.
• Provide onsite customer support presence at industrial plants, laboratories, and supply chain partners as required.
• Participate in onsite commissioning activities of new membrane installations.
• Represent Whitefox at tradeshows and conferences.
• Collaborate with sales teams for existing customer engagement & strategy alignment with new customers.
• Manage inventory and sourcing of replacement cartridges while facilitating efficient repair services.
• Other related duties as assigned.

Requirements

• Bachelor’s degree in chemical engineering discipline from an accredited university.
• 1 - 3 years industry experience.
• Understand the basic principles of heat and material balance.

Qualifications

• Innovation & experimentation – adventurousness.
• Communication & information sharing abilities.
• Collaboration & Teamwork.
• Strategic & pragmatic thinking.
• Resilience.
• Learning Agility.
• Strong MS Office familiarity, MS Excel in particular.
• Basic understanding of industrial equipment, e.g., pumps, heat exchangers, distillation columns, etc.
• Familiarity with ethanol production a plus.

Skills

• Strong MS Office familiarity, MS Excel in particular.
• Basic understanding of industrial equipment, e.g., pumps, heat exchangers, distillation columns, etc.
• Familiarity with ethanol production a plus.

Benefits

• 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid time off.
• HEKA Spending Account.
• Professional development assistance.