Customer Support Engineer
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content: description includes role summary, responsibilities list, qualifications (basic and preferred), skills (critical skills), working environment details, pay range. No explicit benefits or schedule. So we should include sections: About the role (maybe from first paragraph?), Responsibilities, Requirements (basic qualifications), Qualifications (preferred qualifications?), Skills (critical skills), Pay (annual compensation range). Possibly also Working Environment could be part of Requirements or separate? Not listed as a heading option; we could put under Requirements or Skills? The instruction: use headings from list only. So we must map content to those headings. We can include "About the role" for introductory paragraph. "Responsibilities" for bullet list of duties. "Requirements" for basic qualifications. "Qualifications" for preferred qualifications. "Skills" for critical skills. "Pay" for compensation range. No Benefits or Schedule.
We must not repeat job title. No metadata like Job ID. Remove boilerplate.
We need to preserve all substantive info. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not create sections with filler text. Ensure each heading has substantive content.
Let's extract:
About the role: "We are looking for a highly motivated Customer Support Engineer to providing expert service and support to customers at customer site. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions."
We can clean grammar: maybe keep as is.
Responsibilities: list bullet points from "Job Responsibilities" paragraph.
Let's extract each duty:
- Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site.
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Drive toward zero service recalls
- Maintain updated documentation around dispatch, inventory and service support functions of the job
- Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
- Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
- Liaise daily with other Scientific Services staff across all sites.
- Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule.
- Performs all work in accordance with established safety procedures.
- Complies with all company policies and procedures and adhere to company standards.
- Escalates in a timely manner any issues or concerns that arise.
- Performs other duties as required.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. (maybe we can include but it's boilerplate? It's a statement about management rights; could be considered boilerplate but it's part of responsibilities. Might keep.)
We'll include as list items.
Requirements (Basic Qualifications): bullet list? It's a sentence: "Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 3+ years of experience OR High School Degree or equivalent with 7+ years of related experience". We'll put as
- maybe two options.
Qualifications (Preferred Qualifications): list:
- Bachelor’s degree
- Strong understanding of GLP/GxP and/or experience working in a compliance driven environment
- Excellent written and verbal communication skills.
- Knowledge and understanding of EHS procedures.
- Experience of working with CMMS databases
- Ability to multitask and prioritize own workload.
- HPLC, UPLC, LCMS, single quad mass spec, or FSC experience
- Exposure to analytical equipment and/or lab environment
- Knowledge of laboratory safety practices
- Vendor issued certification on relevant laboratory equipment
Skills (Critical Skills): list:
- Technical problem-solving skills and attention to detail
- Strong communication skills both written and verbal.
- Self-motivated and ability to work under pressure to balance conflicting deadlines.
- Initiative driven with proactive skill set to improve processes.
- Service orientated attitude combined with innovative thinking.
- Strong interpersonal skills; strong team player with customer satisfaction focus
- Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel
Pay: "The annual compensation range for this full-time position is $70,000 to $85,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training."
We'll put as
.
We must not include Working Environment section because not in allowed headings. Could we incorporate into Requirements or Skills? Probably not needed; but we must preserve all substantive information. If we omit working environment details, we lose info. However instruction: "Prefer a few substantive sections over many thin ones." But we must preserve ALL substantive information. We cannot drop working environment. Since we cannot create a new heading, we need to fit it into existing allowed headings. Perhaps we can add a subsection under Responsibilities or Requirements? The instruction says use those headings for section headings; but we can still have
paragraphs under those sections containing any info. So we could add a paragraph under Responsibilities about working environment, or under Requirements. Probably better to add a paragraph under Responsibilities after the list, or under Requirements as "Working Environment". But we must not create a heading not in list. So we can add a
inside an existing section.
Which section fits best? Working environment details are about physical demands, safety, etc. Could be part of Responsibilities (since it's about job performance). Or could be part of Requirements (as it's about ability to work). I'd put under Responsibilities as an additional paragraph after the list.
Thus final HTML:
About the role
We are looking for a highly motivated Customer Support Engineer to providing expert service and support to customers at customer site. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.
Responsibilities
- Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site.
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Drive toward zero service recalls
- Maintain updated documentation around dispatch, inventory and service support functions of the job
- Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
- Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
- Liaise daily with other Scientific Services staff across all sites.
- Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule.
- Performs all work in accordance with established safety procedures.
- Complies with all company policies and procedures and adhere to company standards.
- Escalates in a timely manner any issues or concerns that arise.
- Performs other duties as required.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
Working Environment: Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time. The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
Requirements
- Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 3+ years of experience
- OR High School Degree or equivalent with 7+ years of related experience
Qualifications
- Bachelor’s degree
- Strong understanding of GLP/GxP and/or experience working in a compliance driven environment
- Excellent written and verbal communication skills.
- Knowledge and understanding of EHS procedures.
- Experience of working with CMMS databases
- Ability to multitask and prioritize own workload.
- HPLC, UPLC, LCMS, single quad mass spec, or FSC experience
- Exposure to analytical equipment and/or lab environment
- Knowledge of laboratory safety practices
- Vendor issued certification on relevant laboratory equipment
Skills
- Technical problem-solving skills and attention to detail
- Strong communication skills both written and verbal.
- Self-motivated and ability to work under pressure to balance conflicting deadlines.
- Initiative driven with proactive skill set to improve processes.
- Service orientated attitude combined with innovative thinking.
- Strong interpersonal skills; strong team player with customer satisfaction focus
- Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel
Pay
The annual compensation range for this full-time position is $70
for prose. We must not create sections with filler text. Ensure each heading has substantive content. Let's extract: About the role: "We are looking for a highly motivated Customer Support Engineer to providing expert service and support to customers at customer site. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions." We can clean grammar: maybe keep as is. Responsibilities: list bullet points from "Job Responsibilities" paragraph. Let's extract each duty: - Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site. - Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols - Deliver customer familiarization for instrument operation and maintenance - Drive toward zero service recalls - Maintain updated documentation around dispatch, inventory and service support functions of the job - Perform timely uploads and downloads of required data to ensure the integrity of service system(s) - Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. - Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer - Seek higher level certification through participation in company sponsored training & development offerings - Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc. - Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment - Liaise daily with other Scientific Services staff across all sites. - Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule. - Performs all work in accordance with established safety procedures. - Complies with all company policies and procedures and adhere to company standards. - Escalates in a timely manner any issues or concerns that arise. - Performs other duties as required. - Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. (maybe we can include but it's boilerplate? It's a statement about management rights; could be considered boilerplate but it's part of responsibilities. Might keep.) We'll include as list items. Requirements (Basic Qualifications): bullet list? It's a sentence: "Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 3+ years of experience OR High School Degree or equivalent with 7+ years of related experience". We'll put as
- maybe two options.
Qualifications (Preferred Qualifications): list:
- Bachelor’s degree
- Strong understanding of GLP/GxP and/or experience working in a compliance driven environment
- Excellent written and verbal communication skills.
- Knowledge and understanding of EHS procedures.
- Experience of working with CMMS databases
- Ability to multitask and prioritize own workload.
- HPLC, UPLC, LCMS, single quad mass spec, or FSC experience
- Exposure to analytical equipment and/or lab environment
- Knowledge of laboratory safety practices
- Vendor issued certification on relevant laboratory equipment
Skills (Critical Skills): list:
- Technical problem-solving skills and attention to detail
- Strong communication skills both written and verbal.
- Self-motivated and ability to work under pressure to balance conflicting deadlines.
- Initiative driven with proactive skill set to improve processes.
- Service orientated attitude combined with innovative thinking.
- Strong interpersonal skills; strong team player with customer satisfaction focus
- Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel
Pay: "The annual compensation range for this full-time position is $70,000 to $85,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training."
We'll put as
. We must not include Working Environment section because not in allowed headings. Could we incorporate into Requirements or Skills? Probably not needed; but we must preserve all substantive information. If we omit working environment details, we lose info. However instruction: "Prefer a few substantive sections over many thin ones." But we must preserve ALL substantive information. We cannot drop working environment. Since we cannot create a new heading, we need to fit it into existing allowed headings. Perhaps we can add a subsection under Responsibilities or Requirements? The instruction says use those headings for section headings; but we can still have
paragraphs under those sections containing any info. So we could add a paragraph under Responsibilities about working environment, or under Requirements. Probably better to add a paragraph under Responsibilities after the list, or under Requirements as "Working Environment". But we must not create a heading not in list. So we can add a
inside an existing section. Which section fits best? Working environment details are about physical demands, safety, etc. Could be part of Responsibilities (since it's about job performance). Or could be part of Requirements (as it's about ability to work). I'd put under Responsibilities as an additional paragraph after the list. Thus final HTML:
About the role
We are looking for a highly motivated Customer Support Engineer to providing expert service and support to customers at customer site. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.
Responsibilities
- Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site.
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Drive toward zero service recalls
- Maintain updated documentation around dispatch, inventory and service support functions of the job
- Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
- Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
- Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
- Seek higher level certification through participation in company sponsored training & development offerings
- Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
- Liaise daily with other Scientific Services staff across all sites.
- Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule.
- Performs all work in accordance with established safety procedures.
- Complies with all company policies and procedures and adhere to company standards.
- Escalates in a timely manner any issues or concerns that arise.
- Performs other duties as required.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
Working Environment: Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time. The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer. Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
Requirements
- Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 3+ years of experience
- OR High School Degree or equivalent with 7+ years of related experience
Qualifications
- Bachelor’s degree
- Strong understanding of GLP/GxP and/or experience working in a compliance driven environment
- Excellent written and verbal communication skills.
- Knowledge and understanding of EHS procedures.
- Experience of working with CMMS databases
- Ability to multitask and prioritize own workload.
- HPLC, UPLC, LCMS, single quad mass spec, or FSC experience
- Exposure to analytical equipment and/or lab environment
- Knowledge of laboratory safety practices
- Vendor issued certification on relevant laboratory equipment
Skills
- Technical problem-solving skills and attention to detail
- Strong communication skills both written and verbal.
- Self-motivated and ability to work under pressure to balance conflicting deadlines.
- Initiative driven with proactive skill set to improve processes.
- Service orientated attitude combined with innovative thinking.
- Strong interpersonal skills; strong team player with customer satisfaction focus
- Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel
Pay
The annual compensation range for this full-time position is $70