Customer Support Engineer

Responsibilities

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
• Ensure equipment enhances customer production.
• Repair and modify equipment at customer facility.
• Evaluate equipment to determine type and extent of problem.
• Repair system level issues based on technical knowledge, education, and training.
• Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues.
• Prepare quotes for customers based on labor, travel expenses incurred, and parts needed.
• Cross train and assist other field service engineers as appropriate.
• Provide guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines.

Requirements

• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
• Analytical skills.
• Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment.
• Basic automation functionality on assigned equipment set.
• Develops technical proficiency in understanding automation with exposure to various systems.
• Preventive Maintenance (PM) aspects of assigned equipment set.
• Basic proficiency in systems level repair of a product within a family is required.
• Basic Semiconductor industry process knowledge required.

Qualifications

• Bachelor's Level Degree and 0 years related work experience.
• Attainment of Certification Level 2 or PM Training.
• Basic proficiency in systems level repair of a product within a family is required.
• Basic Semiconductor industry process knowledge required.
• Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
• Microsoft Office suite proficiency is required.
• Good interpersonal/communication skills in understanding customer needs.
• Ability to work under pressure and with stringent timelines since the system is down for service and may affect customer manufacturing area.
• Experience on KLA based systems.