Customer Support Engineer

Summary

VAST Data is seeking a Customer Support Engineer to join its expanding team. This role offers the chance to contribute to a company at the forefront of the AI revolution, where they build the infrastructure necessary for real-time data analysis and AI training and inference.

Responsibilities

• Respond to customer issues (reactive and proactive)
• Evaluate and solve technical problems using hands-on skills
• Escalate issues to engineering with detailed information
• Develop and test solutions in strategic and tactical applications
• Work directly with customers and various business functions
• Support Professional Services with onsite activities and engineering teams

Requirements

• Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions with complex storage solutions
• Extensive knowledge and experience in enterprise IT infrastructure, networking, and storage
• Good understanding of Linux system administration, networking, and troubleshooting
• Significant experience in file systems and scale-out NAS implementation
• Broad understanding of the enterprise software world
• Excellent business communication and presentation skills
• Ability to manage workload and prioritize tasks effectively
• MS or B.Sc. in Computer Science, Electrical Engineering, or a related field
• Ability to travel (20%) and rotate weekend shifts (once every 8-12 weeks)