Customer Support Engineer

About the role

The Customer Support Engineer (CSE) is responsible for repairing, troubleshooting, diagnosing, and updating highly complex capital equipment at customer sites. This role represents the company to the customer and ensures customer satisfaction with service.

Responsibilities

• Repair and modify equipment at customer facility.
• Evaluate equipment to determine type and extent of problem.
• Prepare field service reports on customer support activity.
• Provide documentation to other supporting functions on recurring issues.
• Prepare quotes for customers based on labor, travel expenses, and parts needed.
• Manage parts inventory and related administrative work.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site.
• Assist Installation Engineers in resolving problems.
• Work independently to resolve equipment problems and provide technical assistance.
• Report activities to management daily.
• Contribute to capturing, reusing, collaborating, and improving knowledge using available systems.

Requirements

• High School diploma with at least 1-3 years of relevant work experience.
• Excellent oral and written communications skills.
• Motivated, dedicated, and dependable.
• Team performer and willing to travel.
• Maintain excellent working relationships with customers, customer support engineers, applications engineers, technical support, and sales team.
• Good troubleshooting skills.

Qualifications

• Bachelor's Level Degree with related work experience of 1 year preferred.
• Experience working in the semiconductor industry preferred.

Skills

• Technical troubleshooting skills.
• Problem-solving abilities.
• Customer service orientation.
• Strong organizational and administrative skills.

Benefits

• Base Pay Range: $29.19 - $49.62 Per Hour
• Total Rewards Package: Performance incentive programs, 401(K) including company matching, ESPP, student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits, paid time off, and paid company holidays, family care and bonding leave.

Pay

• Base Pay Range: $29.19 - $49.62 Per Hour

Schedule

• Primary Location: USA-WA-Vancouver-KLA