Customer Support Engineer

About the role

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. The KLA Services team, headquartered in Milpitas, CA, is our service organization that partners with field teams and customers across all business sectors to maintain high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools, optics and motion control expertise, 24/7 technical support, and an extensive parts network.

Responsibilities

• Understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
• Perform Preventive Maintenance (PM) on assigned equipment, with guidance from managers or senior engineers.
• Develop technical proficiency in automation and various systems through ongoing training.
• Apply diagnostic techniques and service aids to resolve equipment issues.
• Provide 24/7 technical support to maintain customer manufacturing operations.
• Troubleshoot issues and failures in software and electronic systems.

Requirements

• Doctorate degree and 0 years of related work experience; or Master’s degree with 3 years of related work experience; or Bachelor’s degree with 5 years of related work experience.
• Basic proficiency in systems-level repair of a product within a family.
• Basic semiconductor industry process knowledge (KLA class for Introduction to Semiconductor Processes will be provided).
• Microsoft Office suite proficiency.
• Ability to work under pressure and meet stringent timelines.
• Good interpersonal and communication skills to understand customer needs.

Qualifications

• Knowledge of computer theory, various operating systems, and applicable software.
• Networking experience in Windows, Unix, or Novell environments.
• Basic automation functionality on assigned equipment set.
• Attainment of Certification Level 2 or PM Training.
• Experience on KLA-based systems.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with company matching
• Employee stock purchase program (ESPP)
• Student debt assistance and tuition reimbursement
• Development and career growth opportunities
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and company holidays
• Family care and bonding leave

Pay

Base Pay Range: $33.75 – $57.36 per hour

Schedule

Primary location: USA-OR-Hillsboro-Beaverton-KLA