Customer Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. We invent systems and solutions for the manufacturing of wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our teams of physicists, engineers, data scientists, and problem-solvers work together with leading technology providers to accelerate innovation. We invest 15% of sales into R&D and thrive on tackling complex challenges.

About the Role

Works under the supervision of a Manager or Senior Customer Service Engineer (CSE). Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites and trade shows. Represents the company to the customer, ensuring operational quality and customer satisfaction. Coordinates actions to minimize equipment downtime and provides technical assistance to Installation Engineers.

Responsibilities

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.
• Repair and update equipment at customer facilities, addressing system-level problems with multiple causes.
• Assess customer processes for issues such as chemical leaks or contamination and recommend corrective actions, including fab shutdowns if unsafe conditions exist.
• Prepare field service reports on customer support activity and document recurring problems for internal teams.
• Assist in preparing quotes for customers based on labor, travel expenses, and parts needed.
• Provide guidance and technical assistance to Installation Engineers during equipment installations or dismantling.
• Travel to customer facilities by car or commercial transportation.
• Contribute to knowledge capture, reuse, collaboration, and improvement using available systems.

Requirements

• Bachelor's degree in a relevant field with 0 years of related work experience.
• Ability to troubleshoot and repair complex capital equipment.
• Strong technical knowledge in optics, image processing, or motion control is a plus.
• Willingness to travel to customer sites as needed.

Pay

Base pay range: $23.71 - $40.29 per hour.

Benefits

• Performance incentive programs.
• Medical, dental, vision, life, and other voluntary benefits.
• 401(K) with company matching.
• Employee Stock Purchase Program (ESPP).
• Student debt assistance and tuition reimbursement.
• Development and career growth opportunities.
• Financial planning benefits.
• Wellness benefits, including an Employee Assistance Program (EAP).
• Paid time off, company holidays, and family care/bonding leave.

Primary location: USA-AZ-Chandler-KLA.