Customer Support Engineer

About the role

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

Responsibilities

This role maintains relationships and favorable contacts with current accounts.

• Acts as a single point of contact for a specific account.
• Handles customer needs and complaints in a timely manner.
• Consult with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch
• Manages all follow-up functions with the account, post set-up.
• Oversight of all transactions coming from a specific account, including all referrals.
• Obtains all needed documentation for orders to be entered into the system
• Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling
• Assess patient needs and promotes company products/services at office visits
• Resolves issues by identifying problems and coordinating appropriate solutions.
• Troubleshoots with the medical groups and any relevant on-site departments if issues arise.
• Assists medical groups and/or other provider groups regarding products and services available under the contract.
• Assists in the utilization process as well as transitioning members for capitation switch outs.
• Coordinates with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Perform timely follow up on renewal authorizations to maintain reimbursement
• Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.

Qualifications

The minimum required qualifications for this role are:

• High School diploma required
• At least 2 years of related experience

Skills

The required skills for this role include:

• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word
• English (reading, writing, verbal)
• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Pay

The anticipated hourly range for this position is $24- 27/hour. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.