Customer Support Coordinator

Schedule

Monday – Friday, 8:30 am – 5:00 pm

About the role

Seeking a Customer Support Coordinator who provides high‑quality, quick, and accurate supply chain support to ROI Members through proactive solutions and decision making. The coordinator handles requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement, confirmation follow‑up, and expediting of purchase orders for products and services for the Mercy Consolidated Services Center (CSC). This role manages daily customer and vendor relationships both within and outside the organization.

Responsibilities

• Perform the duties of the purchasing buyer when the customer has an urgent request.
• Provide front‑line support to ROI customers regarding supply chain related issues.
• Provide first‑tier support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Customer Pack Solutions, Capital Purchasing, and Local Supply Chain.
• Coordinate the procurement of substitute items when the vendor is out of stock by sourcing from other manufacturers.
• Coordinate the entry of complaints into the quality management software for Mercy and Commercial customer returns, recalls, and any other quality complaints.
• Coordinate the return of product from the end user to the vendor.

Requirements

• High School diploma or GED (required)
• 1 year of call center or customer service related experience (preferred)

Benefits

HealthTrust Performance Group offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.

About the organization

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy, focused on improving performance and reducing costs by joining non‑clinical and administrative functions. HealthTrust develops, applies, and monitors cost‑efficient initiatives and programs for HCA Healthcare, enabling medical professionals to focus on patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion on charitable care, uninsured discounts, and other uncompensated expenses. Last year, HCA Healthcare colleagues invested over 156,000 hours volunteering in their communities.