Customer Support

About the role

The Customer Service Support role is integral in ensuring all retardant orders and inventory movements are processed accurately and in a timely manner for various sites, including Rancho Cucamonga, off-site tolling facilities, terminals, and airbases. This position supports internal supply chain teams to maintain smooth operations and requires conducting all business in a professional, safe, and efficient manner.

Responsibilities

• Respond to customer calls and inquiries.
• Provide front desk coverage.
• Communicate order status with customers and team members.
• Create and process orders and invoices in ERP.
• Manage retardant orders and transfers.
• Process invoices, including IPP and mobile bases.
• Investigate and resolve customer issues.
• Handle sample requests and shipping quotes.
• Schedule shipments and maintain records.
• Troubleshoot ERP issues.

Skills

• Minimum of 2 years of customer service experience.
• Proficiency in administrative support and data entry.
• Strong skills in Excel, Outlook, and Microsoft Office Suite.
• Excellent written and verbal communication skills with tact and diplomacy.
• Ability to maintain clear and consistent communication with customers, management, and team members.

Qualifications

• Experience in a manufacturing environment.
• Comfortable with administrative assistance, scanning, and calendar management.
• Familiarity with Excel pivot tables.
• Highly organized with the ability to manage priorities and multiple tasks effectively.
• Strong analytical and problem-solving skills.
• Positive attitude and team-oriented, with the ability to interact effectively at all levels of the organization.
• Flexible and available for overtime and after-hours work during peak periods.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay