Customer Support
About the role
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Hybrid Work Eligibility | 100 Years in Business | Advancement Opportunities. The Customer Support Representative will join the Nationwide Service Team in Olathe, KS, helping customers understand their service needs, coordinating the right solutions, and ensuring technicians have the accurate information needed to provide excellent service.
Responsibilities
- Triage incoming calls from customers that require service/sales.
- Work with the customer to understand their need and schedule the appropriate service.
- Promote all products and services.
- Gather information from the customer to ensure accuracy for our technicians.
- Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
- Represent the company in a professional manner with good customer service and verbal communication skills.
- Maintain and promote a positive attitude toward customers regardless of the circumstances.
- Other responsibilities as assigned.
Qualifications
- High school diploma or GED required.
- Two (2) years of customer service experience, or administrative work preferred.
- Must be able to work independently with little supervision.
- Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks.
- Excellent verbal and written communication skills.
- Must be proficient with technical applications, including Microsoft Office Suites.