Customer Support Associate, Healthcare Navigation
About The Role
We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs.
What You’ll Do
- Healthcare navigation concierge service delivery via phone, chat, text, and email.
- Sources high-quality care providers based on a member’s needs and preferences.
- Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum.
- Supports members with healthcare billing questions and issue resolution.
- Supports members with care coordination, such as scheduling doctors’ appointments and arranging other ancillary support services.
Who You Are
- Strong organizational skills
- Customer-centric orientation
- Strong verbal and written communication skills
- A high degree of empathy
- Strong critical thinking and problem solving skills
- Comfortable with continuous process improvement and change as Rightway is growing and evolving
- Computer literacy
COMPENSATION
$19.00 - $23.00/hr
About Rightway
Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.