Customer Support Associate

About the role

As a member of our Customer Support team, you will be the first point of contact for our clients, playing a crucial role in ensuring their success and satisfaction with our platform. Your primary responsibilities will include handling support requests, troubleshooting issues, and guiding clients to effectively use our product.

Responsibilities

• Drive Customer Success: Provide empathetic, customer-centric support by understanding the unique needs and challenges of each client
• Manage Chat Responses: Respond to customer inquiries via chat in a timely and professional manner
• Problem-Solve with Providers: Troubleshoot technical issues and guide customers through solutions
• Collaborate Cross-Functionally: Collaborate with the product and engineering teams to escalate and resolve complex issues
• Drive Product Improvements: Document and track customer interactions and feedback to contribute to continuous product improvement
• Gather and Deliver Feedback to the Team: Proactively identify opportunities to educate customers about product features and best practices
• Become a product expert: Maintain a deep understanding of our platform to provide accurate and comprehensive support
• Growth Potential: High-performers in this role will have the opportunity to transition into onboarding/implementation roles within Playground down the line
• Update Help Center: Keep our Help Center up to date, creating and adding new articles

Requirements

• Bachelor’s degree required (Business, Communications, Economics, or related field preferred)
• Preternatural sense for system optimization and first-principals approach to problem solving
• Comfort operating in ambiguity and fast-paced environments
• High level of ownership, work ethic, and career ambition

Qualifications

• Experience in customer support or a related field is a plus
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks simultaneously
• Technical aptitude and comfort with troubleshooting

Skills

• Customer service skills
• Problem-solving abilities
• Communication and interpersonal skills
• Technical aptitude

Benefits

• Competitive salary + equity
• 3 weeks of PTO
• Health, vision, and dental benefits
• $1200/year education stipend
• Free lunch daily
• Collaborative and supportive work culture with a high level of autonomy and room for growth
• Fully in person to foster collaboration and speed

Pay

Salary for this position is $60,000 - $75,000 subject to standard withholding and applicable taxes. Job level and actual compensation will be decided on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified.

Schedule

The Playground Team is fully in-office in Lodo, Denver or Union Square, NYC.

How to Apply

If you're a hustler who's excited to join a mission-driven, early-stage company with ownership, craftsmanship, and empathy at the center of what we do, apply now. Check out: https://www.tryplayground.com/about to learn more about our journey and co-founders Dan, Josh, and Sasha.