Customer Support Associate

Essential Duties And Responsibilities

• Provide prompt and courteous assistance to all inbound client calls
• Aid clients with selection of appropriate bank products and services
• Pursue cross-selling opportunities
• Assess both client and non-client requests, ask appropriate questions to clarify needs, define and offer best alternatives/answers when appropriate
• Respond to inquiries from the public regarding current rates, job opportunities, office hours, and any other Farmers National Bank related questions
• Recognize situations where additional expertise is required and bring the necessary resources into the discussion/situation
• Maintain the highest possible level of integrity and honesty during all client interactions in a manner consistent with the Core Values, Vision, and Mission of Farmers National Banc Corp.
• May be involved in conducting outbound proactive sales calls to current and potential clients
• Work individually and as a team to meet and exceed established goals, i.e. referral goals, call handle time goals, availability goals, and quality goals

Education And/Or Experience

• High School Diploma or GED
• Minimum of one (1) year retail banking experience (Teller, Personal Banker, etc.), customer service experience and phone sales and service experience
• Proven ability to operate Windows-based computer programs and use a mouse
• Call center experience preferred