Customer Support Associate
About the role
As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine.
Responsibilities
- Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats.
- Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs.
- You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
- Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests.
- Maintain high standards of performance based on key performance indicators across customer experience, effectiveness, efficiency and other metrics.
- Identify, resolve, and/or escalate risks and trends that may impact the customer experience.
- Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
- Be adaptable and flexible to support business needs, including short-term scheduling adjustments.
- Be a part of creating a fun and engaging culture.
Requirements
This is not a fully remote role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices will reopen in accordance with local guidelines.
Qualifications
- You have a passion for helping people and you love making a difference in the lives of others.
- You thrive in ambiguous and rapidly changing environments.
- You learn things quickly and make swift decisions.
Skills
- Excellent communication skills
- Ability to multitask and prioritize tasks
- Strong problem-solving and analytical skills
- Customer service orientation
Benefits & Perks
- Excellent health coverage and life insurance benefits
- 401K with an immediate 3% company match
- PTO, Company Holidays, and Flexible Holidays
- Company-sponsored Mental Health Benefits, including 1:1 therapy
- Over $1,000 each year to spend on your personal wellness
- Monthly WFH stipends totaling over $1,000 annually
- Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
- Access to financial coaches and education sessions
- Weekly catered lunches and fully stocked kitchen pantries
- Community-based volunteering opportunities
Pay
New Hire Hourly Pay: $23 / hour (non-exempt)
Schedule
This is not a fully remote role. All of our offices will reopen in accordance with local guidelines.