Customer Support Assistant

Job Description

Park6 Logistics is seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.

Responsibilities

- Respond to customer inquiries via phone, email, and other communication channels. - Assist customers with service-related questions and provide accurate information. - Maintain and update customer records and account information. - Coordinate with internal departments to resolve customer concerns efficiently. - Track and document customer interactions and follow-up activities. - Process requests, orders, and service updates accurately. - Monitor customer satisfaction and escalate issues when necessary. - Support administrative tasks related to customer service operations.

Qualifications

- High school diploma or equivalent required. - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Professional and customer-focused attitude. - Ability to work effectively both independently and as part of a team. - Strong attention to detail and problem-solving skills. - Basic proficiency with computer systems and office software. - Ability to adapt in a fast-paced work environment.

Additional Information

- Competitive salary - Opportunities for career growth and professional development - Supportive and collaborative work environment - Comprehensive training programs - Paid time off and company holidays - Stable full-time position - Employee recognition and advancement opportunities