Customer Support Assistant

About the role

We are seeking a friendly and dependable Customer Support Assistant to help customers with questions, product information, and routine service needs. This role is ideal for individuals who enjoy helping others, communicating clearly, solving problems, and building valuable customer service skills.

Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to customer questions about products and services.
• Listen carefully to customer needs and provide helpful information.
• Assist with routine customer requests and concerns.
• Recommend appropriate products or services when relevant.
• Help create a positive and welcoming customer experience.
• Maintain organized records of customer interactions.
• Support customer engagement and promotional activities.
• Assist with customer satisfaction and retention initiatives.
• Work collaboratively with team members to meet service goals.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer support experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Requirements

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, patient, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and professional.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.