Customer Support Assistant
About the role
Taylor Enterprises of WI has been a trusted partner to restaurants for over 60 years, supplying and servicing top-quality foodservice equipment across Wisconsin and the U.S. As a family-owned company, we combine small-company culture with big-industry impact, offering employees the opportunity to grow, contribute, and build a rewarding career. Are you someone who enjoys helping people, staying organized, and keeping things moving? We're looking for a Customer Support Assistant to join our team and learn the business from the ground up with a clear path to becoming a Dispatcher. We're seeking a Customer Support Assistant to join our service team. This role is designed for someone who is eager to learn the operational side of a service organization.
Responsibilities
- Answer customer calls and service requests
- Keep customers updated on service status
- Support scheduling and dispatch operations
- Coordinate with technicians and internal teams
- Help ensure an exceptional customer experience
Requirements
- Customer service or office experience preferred
- Strong communication and multitasking skills
- Positive attitude and willingness to learn
- Ability to thrive in a fast-paced environment
Benefits
- Career advancement into a Dispatcher role
- On-the-job training and mentorship
- Stable, growing company
- Team-oriented culture
- Health Insurance – Company pays 70% of the premium
- Dental Insurance – Company pays 100% of the premium
- Life Insurance – Company pays 100% of the premium
- Short-term and long-term disability – Company pays 100% of the premium
- Optional Vision Insurance
- Paid time off (vacation, sick, and holiday)
- 401(k) and 401(k) matching
- Referral program
- Tuition reimbursement