Customer Support and Sales Representative

About the role

Asurion is actively hiring Customer Service and Sales Representatives to grow our in-house tech support teams here in our Nashville Gulch Hub. For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At Asurion, we don't just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology. The Customer Support and Sales Representative position is where customer service and technical support collide providing high-quality experience and end-to-end support for all Asurion products (mobile protection and in-home devices).

Responsibilities

• Provide over the phone technical support (e.g. device setup, smart home troubleshooting)
• Maintain high level of professionalism when working through struggles with customers
• Navigate multiple troubleshooting platforms in an agile manner
• Speak comfortably and confidently to the features and capabilities of the products we sell
• Meet customer service levels and sales goals
• Upsell Asurion products and services
• Flexibility to perform tasks that include claims and technical support with multiple clients and perform other duties as assigned by management

Qualifications

• High School or GED required
• Minimum 2 years of experience in customer service delivering technical support for a variety of technologies and consumer electronics such as mobile devices, PC's and laptops, software, and/or other consumer electronics
• Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
• Ability to manage time effectively and work independently in a fast-paced environment with shifting priorities
• Computer literacy (type 25-35 words per minute and learn call center software)
• Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)

Pay

Competitive hourly pay at $26/hour with monthly sales incentives and annual bonus potential.

Benefits

• Health, dental, and vision insurance programs
• 401(k) with company match and other savings plans
• Exciting opportunities for growth and engagement
• Learning opportunities with tuition reimbursement
• Perks of working at the Gulch Hub: Free on-site garage parking with 24/7 access, weekends included
• Access to cafeteria & coffee shop
• Dry cleaning & massage services on-site at cost
• Top of the line fitness center with discounted membership for employees
• Wellbeing rooms, ping-pong tables, and outdoor green-space for a change in scenery