Customer Support Advisor

What You'll Do:

• Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
• Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
• Effectively communicate CPI Security’s value, products, and services to customers and utilize upselling techniques to meet customers’ needs
• Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
• Perform alarm system downloads to ensure programming of alarm systems
• Aid field technicians with signal feedback, testing, and general customer account information needs
• Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys

What’s In It For You!

• $40,000 - $50,000 average annual compensation
• Ongoing specialized, paid training and career growth opportunities
• Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match
• Eligible for free monitored security system after 90 days
• Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

What We're Looking For:

• A high school diploma or equivalent
• Minimum 2 years customer service experience, technical support experience preferred
• Phone-based support skills preferred
• Advanced typing and computer skills
• Thrives in a busy, fast-paced work environment
• A self-starter who can operate independently, within a team environment