Customer Support Advisor

About the role

You'll be at the heart of our mission, helping clients navigate their benefit options with expert guidance and support.

Responsibilities

• Provide exceptional customer service to clients
• Navigate clients through their benefit options with expert guidance
• Ensure client satisfaction and loyalty
• Handle inquiries and issues related to benefits
• Support clients in making informed decisions about their benefits

Requirements

• Bachelor’s degree in a relevant field (Human Resources, Social Work, etc.) or equivalent experience
• At least 2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of benefits administration and healthcare systems

Qualifications

• Excellent problem-solving and decision-making skills
• Ability to remain calm under pressure and manage difficult situations professionally
• Strong organizational and time management skills
• Proficiency in Microsoft Office Suite

Skills

• Customer service orientation
• Effective communication skills
• Problem-solving abilities
• Time management and organizational skills

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$60,000 - $65,000 yearly

Schedule

Full-time position with flexible working hours to accommodate your needs.