Customer Success Technician - Utah

What You Will Do

• Manage back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home.
• Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production.
• Conduct Demonstration and Verification walkthroughs with Customers before closing.
• Deliver all homes with Zero Defects at the time of closing.
• Cook and manage Trade Partners to deliver high-quality homes while meeting budgets.
• Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets.
• Coordinate with the Community Teams and Support Center to maintain accurate records.
• Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved.
• Call and walk required inspections.
• Create and manage multiple punch lists.
• Maintain a clean job site for Trade Partners, Customers, and municipalities.
• Cross-train with other Associates to learn new skills needed for advancement.
• Take responsibility for the job site when other managers are absent.
• Perform related projects as assigned.
• Maintain compliance with all company policies and procedures.

Requirements

• Desire to learn about the residential construction industry.
• Excellent organization and project management skills.
• Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable.
• Good verbal and written communication skills, including communication with internal and external customers.
• Able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Able to hold oneself accountable and possess a high degree of self-awareness.
• Valid driver’s license and reliable vehicle.
• Able to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
• Able to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Able to lift and carry up to 25 pounds.
• Able to talk, listen and speak clearly.

Qualifications

• Ability to perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Able to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends.

Benefits & Perks

• Comprehensive benefits packages include Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP.
• Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave.
• Home purchase discount.
• Tuition Reimbursement.
• Expected Salary: $55,000 to $62,000 Annual Salary - This position is eligible for additional performance bonus opportunities.
• All Benefits Are Subject To Qualification And Hire Dates.