Customer Success Technical Associate

About the Role

We are looking for a Customer Success Technical Associate to join a customer-focused team in Export, Pennsylvania. This long-term contract opportunity is ideal for someone who enjoys combining technical problem-solving with responsive client support in a fully on-site environment. The role centers on helping customers identify the right products and services, preparing accurate quotes, and coordinating with internal teams to deliver timely solutions. Candidates who communicate clearly, stay organized, and work well in a fast-paced setting will be well suited for this position.

Responsibilities

• Guide customers toward suitable products, replacement parts, or service offerings by assessing their technical needs and application requirements.
• Respond to client inquiries with entry-level troubleshooting support and assist in resolving product and service-related issues.
• Create detailed pricing proposals for both standard offerings and customized solutions based on customer specifications.
• Partner with the Territory Account Manager to prepare quotations, track open requests, and maintain consistent customer follow-up.
• Work closely with sales, service, product support, and related internal groups to confirm pricing, availability, and lead times.
• Review reseller opportunities above established thresholds, organize them appropriately, and help maintain accurate sales pipeline information.
• Gather end-user details required for export compliance and ensure documentation aligns with U.S. commerce regulations.
• Support general customer success and sales support activities as needed to meet team and business objectives.

Requirements

• Associate’s degree in engineering, a technical field, business, or marketing.
• At least 1-2 years of relevant experience in customer support, technical sales support, or a related environment is preferred.
• Ability to explain technical products clearly and provide basic troubleshooting assistance to customers.
• Strong written and verbal communication skills, with a detail-oriented and customer-centered approach.
• Proficiency with Microsoft Office applications such as Word, Excel, and PowerPoint, along with comfort using operational or manufacturing systems.
• Experience supporting technical products, including vacuum equipment, is preferred; Spanish language skills are a plus.
• Valid driver’s license and strong time management skills in a team-oriented workplace.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.